What’s happening
Our 1300 Phone number is being moved to a new provider
The carrier has provided a ~2-hour porting window starting at 10:00 AEST. The actual cutover typically occurs at a single point within the window.
Expected impact
Inbound calls to 1300 093 786 may experience brief interruptions or mis-routing during the window.
Other phone numbers and outbound calling are not expected to be affected.
All non-phone channels (helpdesk/email/chat) remain available.
Customer action
No action required. If you cannot reach us on the 1300 number during the window, please use our alternate contact channels (helpdesk/email/chat).
