If you’ve lost access to your authenticator app, changed mobile devices, or simply need to disable 2FA temporarily, you can reset or remove Two-Factor Authentication (2FA) from your WP Squared account safely using the steps below.
Step 1 – Log In to Your WP Squared Account (if possible)
If you still have access to your authenticator app, log in to your WP Squared account as normal using your username, password, and 6-digit verification code.
Step 2 – Navigate to Your Account Settings
Click your profile icon (or your name) in the top-right corner of the WP Squared dashboard and select Your Account from the dropdown menu.
Step 3 – Open the Security Tab
Inside the Your Account section, click on the Security tab to view your 2FA settings.
Step 4 – Disable 2FA
Click the Disable 2FA button. You’ll be asked to confirm this action by entering your password and a current verification code (if still available).
Once confirmed, 2FA will be turned off, and you’ll be able to log in using just your password until it’s re-enabled.
Step 5 – Reset 2FA (for New Device Setup)
If you’ve changed phones or want to re-pair your authenticator app, you can now click Enable 2FA again to generate a new QR code. Scan it with your new device and verify with a fresh 6-digit code to complete setup.
???? Can’t Log In or Lost Access to Your Authenticator App?
If you’re unable to log in because you no longer have access to your authenticator or backup codes:
- Go to your hosting Client Area.
- Open a Support Ticket under the category WordPress Hosting / WP Squared.
- Include your account email address and a short explanation (e.g., “lost my phone, need 2FA reset”).
Our team will verify your identity and safely remove 2FA from your account so you can log in again.
✅ Tips
- After re-enabling 2FA, download and store your new backup codes safely.
- Only disable 2FA when absolutely necessary to keep your account secure.
- Keep your mobile authenticator backed up to the cloud (e.g., Authy or Google backup) to prevent loss.
???? Need More Help?
If you need help recovering access or have any concerns about account security, contact our support team via your hosting Client Area for assistance.
