SmarterMail Webmail includes a feature called Content Filtering, which allows you to automatically move incoming emails into specific folders. This can help keep your mailbox organised and reduce the need to manually sort messages.
What can email filtering be used for?
Email filtering can be used to automatically sort messages such as:
- Invoices and billing emails
- Newsletters
- Client or customer emails
- Order notifications
- Support ticket updates
- System alerts or reports
Before you begin
Before creating a filter, it is a good idea to create the folder you want the emails moved into.
- Log in to SmarterMail Webmail.
- Right-click on your mailbox or existing folder list.
- Select New Folder.
- Enter a folder name, such as Invoices, Newsletters, or Clients.
- Save the new folder.
How to automatically move emails into folders
- Log in to SmarterMail Webmail.
- Go to Settings.
- Select Filtering.
- Open Content Filtering.
- Click New to create a new filter rule.
- Choose the condition you want to match, such as:
- From Address
- Subject Contains
- To Address
- Message Contains
- Enter the email address, word, or phrase you want the rule to look for.
- Choose the action Move Message.
- Select the folder where matching emails should be moved.
- Save the rule.
Example filter rule
If you want all emails from a billing provider to go into an Invoices folder, you could create a rule like this:
- Condition: From Address contains billing@example.com
- Action: Move Message to Invoices
Once saved, future emails from that sender will automatically be moved into the selected folder.
Useful filtering examples
| What you want to do | Suggested condition | Suggested action |
|---|---|---|
| Move invoices into a folder | Subject contains invoice | Move Message to Invoices |
| Move newsletters into a folder | From Address contains newsletter | Move Message to Newsletters |
| Move emails from a specific client | From Address contains the client email address | Move Message to the client folder |
| Move order notifications | Subject contains order | Move Message to Orders |
Important notes
- Filters normally apply to new incoming emails after the rule has been created.
- Existing emails may need to be moved manually.
- Rules are usually processed in order, so place more specific rules above general rules.
- If a rule is not working, check the spelling of the sender address, subject wording, or folder name.
- Avoid creating duplicate or conflicting rules, as this may cause emails to be sorted differently than expected.
Need help?
If you are unsure how to create an email filter or would like assistance setting up automatic folder sorting, please contact our support team.
