Support tickets are a great way of communicating with us when you're looking for support. They're also the primary method that we provide technical support to our clients.
The main benefit of using our ticket system is that it leaves a paper-trail so both client and technician have a record of any issues you have, as well as a record of the answer, in case the problem arises again; all you need to do is look at your previous tickets, and you have your answer already!
- Log into your Client Area account
If you are having problems doing that, or don't know how, please view the article titled "How to Login to the Client Area". - Click on My Support Tickets.
- You are now in the Submit Ticket area, where you can create & send tickets to the department of your choice.
- Select the department you would like to send the ticket to.
Enter a subject in the subject line. Then, enter your ticket details in the big box. - When you are ready, click Submit.
You have now successfully submitted a support ticket, and a copy of it has been emailed to you!
To manage an already submitted ticket:
- Click on My Support Tickets
- You will see any tickets listed that you have submitted, along with their status.
If the ticket is open, and you wish to add more to it, click on the Subject to open it. You can scroll down and add more details. - Click the Client Area in the You are here list. This returns you to the Client Area.
